Chosen Solution
I have an HP Spectre x360 model 13-4116dx. My cat knocked a glass of water onto the keyboard and shorted it out. So I bought a replacement, traded it out, and thought everything was fine. However, when I went to actually type on the “new” keyboard, I found that many of the keys are quite stiff - almost sticky - and they make a clicking sound that the old one didn’t make. It’s pretty annoying to type on, and I don’t think I can live with it long-term. The thing is, though, that I didn’t notice whether the keys were stiff like this before I installed the keyboard. I did notice, however, that there was an imprint on the back showing that it had clearly been installed in a system previously, which wasn’t noted in the description when I purchased it (from a third-party seller at Newegg). So my question is - is it possible that I somehow installed it incorrectly (or slightly misaligned?) in a way that would cause this? Or is this clearly a problem with the replacement keyboard (for example, did someone spill something sticky into it?) All the keys work, they are just really tight. Should I return and try getting one directly from HP? I know I can easily take this one out and see how it works outside of the frame, but I’d rather try to figure out what I’m doing while I can use the computer. Thanks for any help!
Hi, Just wondering if you got the correct keyboard for your model or whether you got a “compatible” one that may be slightly different as to feel etc. Here’s the maintenance and service guide for your model laptop. Scroll to p.43- 44 to view the HP part numbers for all the different keyboards available for the model. Hopefully the invoice that came with your keyboard lists a HP keyboard part number that matches the number in the manual so that you can verify that it is the correct one. Otherwise you may have to remove the keyboard to find it as the part number is usually found on it somewhere. If it is the correct one then as you’re not comfortable using it, return it and get another, as you cannot be sure whether it will last for long or not if something was spilled on it.
