Chosen Solution
Laptop won’t turn on w battery removed and power supply connected I tested power adapter and it reads 19.5v so adapter is good. laptop will turn on w battery. But it isn’t charging.
Hi @jkrawcz1 If there’s no indication by the laptop that it is charging when the charger is connected and you have proved that the charger is OK it may be a faulty DC-In jack (supplier example only). What happens is that sometimes the centre pin of the jack breaks internally and opens the circuit for the +ve leg of the power supply from the charger to the motherboard. If this is what has happened then the jack has to be replaced as it cannot be repaired. If you have determined that this is the problem then here’s a video that shows how to replace the jack, that may help.
