Chosen Solution

Hi, Brand new machine bought at launch completely spec’ed out with Apple care +. Starting facing screen flickering as well as image persistence within a month. I use Windows in bootcamp and could see the issue even before booting into an OS. It seems to come frequently and gets better over next 2 days. Then appears in all of its seriousness again. The issue is captured here: https://www.youtube.com/watch?v=iJZ_aniv… Went to Apple store they made me wait for 3 months (for the replacement screen) and changed the display. A day later, same issue: https://www.youtube.com/watch?v=tKqNDJ8W… https://www.youtube.com/watch?v=aNcTmpUk… Now they suggested a logic board replacement, and another wait of 2 weeks for repair. I am doubtful because they dont seem to know what is wrong with the computer. Raised with the customer relations team because its unfair to have a display like this for the past 3 months with no respite in sight. Can anyone help suggest what this issue might be? Definitely not the cable as they already replaced the screen. Also, no liquid damage as I am quite careful with my machines. Also NVRAM and SMC reset done multiple times. I have even tried using the Intel graphic card instead of the AMD GPU- the issue persists in both windows and Mac.

Did you goto a real Apple Store? Or, did you go to an authorized service center? I doubt they replaced the display assembly in the first place. If they had properly tested the system they would have noticed the issue and not return it to you. Best to backup your system, take note of the systems S/N’s both the case and the logic board (goto About this Mac for that). With your paperwork in your hands speak with the Apple Store service manager and demand a replacement system. Be polite but firm. If you get a no, ask to speak to the next higher up person until you get a yes.

Hello, I’m having the exact same issue on my machine. Any updates on this?

Any update on this? It just hit me yesterday…the exact same issue. I also have WIN10 with Bootcamp installed and the image that is burned in/flickering is the WIN10-Desktop (what irony!).

Any update on any of this? I’ve just run into this issue as I use bootcamp also. The exact same image is persisting on my screen (the windows lock screen). Mine seems to be getting a little bit better but I’m afraid it’ll come back again. did they end up replacing your machine?

Hey. Maybe a shot in the dark, but do you use an external fan or anything under your MBP? I’ve had the same issue but it only happens when I’ve used this fan/cooling pad thing underneath it…

Hello community, same Story today with apple. thank you for your experiences. Was today with the “almost new” Macbook pro 19 , purchase price 5,300 € directly at the local official repair point of Apple. Tried everything possible. Chip damage or graphics card was excluded. Offer is 1000 € for a new display or nothing. Repair program does not exist for this. Then I called Apple support today as the next step and described that it is a damage that is very similar to the Flex-Gate. I asked that the display be repaired as a gesture of goodwill, although I am 9 months over the 2 years, but from my point of view, a display should not give up its ghost after such a short time. Answer from Apple: We take the damage, but I can not give them hope. In two days (Wednesday) I call them back. But they won’t like the call. The warranty is over and they have to pay the repair of 1000 €. Scary for a premium manufacturer, but Apple is probably calling their bluff. Really sad. Do you have an idea, am apparently not the only one and probably many will Apple Mac pro 176 inch 2019 only now get this damage. Mine has been opened and closed quite a bit and that should never be a reason to go defective though? If you guys have any ideas? Repair services say opening and soldering is about as expensive as a new display and not worth it. Greetings and a little disappointed with Apple customer service. Torsten