Chosen Solution
The battery on my Moto Z Play expanded and started pushing the screen outwards. I dis-assembled the phone and replaced the battery, but now the phone does not take a charge. Tried using the USB cable and wireless charger moto mod, same issue. Tried a second battery from another supplier, same problem. Not charging. Tried factory reset, and charging at boot loader, didn’t help. The phone works off the 20% charge that the replacement batteries came with, works when plugged in with cable. Is there anything I’m missing? What could be the cause of the problem.
I am sure it has a charging ic and it sounds like it was damaged from the previous battery. It could have caused a short or it could have damaged the motherboard or possibly knocked parts off or loose from the motherboard. I would take it to a repair shop for an estimate.
